Ordering a cup of coffee in a traditional Italian café at a busy time of day is a little daunting for a visitor.
Firstly, the place will be chaotic, full of jostling people knocking back espresso in one gulp. Receipts and coins fly everywhere, and at the centre of it all, there’s a gleaming espresso machine, run by a barista who moves like a dancer between the machine and his counter.
It may look like chaos, but there’s a system at the heart of it all, and the system works like clockwork.
The prospective coffee drinker goes to the cash till, places his or her order, pays for it and gets a receipt – the magic ticket. The receipt is then jostled through the crowd and placed on the counter for the barista to pick up. He makes the coffee and exchanges it for the receipt.
It’s all beautifully simple, and works because everybody knows exactly what they should do, and when. It’s decades of tradition and culture distilled down into a simple everyday transaction.





